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RECORD TYPE: Jira Epic / AI Governance Intake PROJECT: Continuity ISSUE KEY: CONT-01 STATUS: Approved in Principle PRIORITY: High RISK TIER: Medium REPORTER: Priya Patel, Senior Product Manager OWNERS: Product Platform, Security Engineering, RevOps AFFECTED ORGS: Sales, Solutions, Customer Success, Support ROLLOUT: North America / Default Enabled / 2,417 Users Request Overview Permission request for Aperture Continuity AI assistant to retrieve context and prepare work across the systems used by Sales, Solutions, Customer Success, and Support. Desired Outcomes: Improved productivity, reduction in open tasks, reduced time to follow up, improve hand off documentation, resolve stalled deployment requests, increase average deal size, reduce renewal churn. -System to be deployed by default for all North American employees Requested Integrations Email + Calendar - Read/Write Internal Chat - Read/Write CRM - Read/Write Support Ticketing - Read/Write Deployment Console - Read/Write/Push Knowledge Base - Read Employee Directory - Read ERP - Read Default Access Model -System inherits active employee permission set where technically possible -Read access by default -Write actions must be auditable, with safeguards for user approval work flow -Customer facing messaging must be gated by employee approval trigger -All retrieved records, generated outputs, and executed actions must be logged for audit trail Implementation Note: [data unrecoverable] Employee Gated Approval Workflow: -Employee reviews generated alerts and prepared outbound messaging, desktop sidebar for quick approve/deny/rework commands Approval Workflow Bypass: -Mission critical or tasks delayed due to headcount changes, PTO, may be auto approved based on business impact -Direct revenue generating activities deemed to influence $10,000< ACV are auto approved if in approval queue for 7 business days [data unrecoverable] Success Metrics -Employee time savings -Reduction in CSAT issues -2x increase in net-new pipeline creation -5% improvement in GRR -Support ticket resolution time <24h [data unrecoverable]
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